tompel77 FAQ
Users new to tompel77 often have questions about account setup, identity verification, payment methods, game rules, and how we handle your account data. This page answers the most common questions across account registration, deposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer from mobile banking, local payment, online payment, e-wallet, live-dealer table rules, sportsbook betting on Liga 1 and Piala AFF, slot and esports features, and account security.
Below you will find detailed answers to help you get started. If your question is not listed here, check our Terms & Conditions page for policy details or contact our support team using the in-app Help button. We respond to all inquiries within one business day.
This FAQ focuses on practical setup and gameplay questions. For full legal and compliance details, read our Legal Notice and Privacy PolicyAccount holder responsibilities, withdrawal eligibility, and jurisdiction restrictions are set out in our Terms & Conditions.
- Account and registrationhow to start, KYC verification, password recovery, identity documents
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, transaction issues
- Games and bettingdemo mode, game rules, promotion codes, football markets, live-dealer tables, slots, esports
- Security and account caredata handling, support contact, service availability, fees
Read the answers below. Each section expands when you click a question. Contact us if you need clarification.
Account and registration
We require a government-issued ID (passport, national ID card, or driving license) and a recent proof of address (utility bill, rental agreement, or bank statement issued within the last three months). Your name, date of birth, and address must match across all documents. For users in Jakarta, Surabaya, Bandung, and Medan, we accept identity documents from any Indonesian province. Upload clear photos or scans directly in your tompel77 account under Account Settings → Verification. Do not send documents via email. Our verification team reviews submissions within two business days. Once approved, you can withdraw funds immediately.
If your deposit via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet) fails, the funds remain in your account or payment provider and do not enter tompel77. Check your payment provider's transaction history to confirm the status. If your bank or mobile wallet shows the payment as successful but tompel77 does not receive the credit within subject to verification, contact our support team with your transaction reference number. We investigate and manually credit your account if the payment was processed on the provider's side. For withdrawals, if a payout request fails, your tompel77 balance is refunded automatically within 24 hours.
If your deposit via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet) fails, the funds remain in your account or payment provider and do not enter tompel77. Check your payment provider's transaction history to confirm the status. If your bank or mobile wallet shows the payment as successful but tompel77 does not receive the credit within subject to verification, contact our support team with your transaction reference number. We investigate and manually credit your account if the payment was processed on the provider's side. For withdrawals, if a payout request fails, your tompel77 balance is refunded automatically within 24 hours.
Yes. Most slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and some live-dealer tables offer a demo mode. Log into your tompel77 account, navigate to the game, and select "Demo" or "Play for free" if available. Demo mode gives you virtual credits to learn the game without risking real money. You cannot cash out demo winnings. Demo accounts are separate from your real account and do not affect your balance. Use demo mode to familiarize yourself with game rules before your first real-money bet.
Payments and transactions
Promotion codes are entered during account setup (in the registration form) or later in your Account Settings under "Promotions" or "Bonus Code." Enter the code exactly as provided—codes are case-sensitive. Once entered, the promotion terms are displayed: eligible games, minimum turnover, time limits, and withdrawal restrictions. Unused codes expire if not redeemed within 30 days. We do not accept promotion codes via email or chat; only codes entered through your account settings are valid. Check your account history to confirm any active promotions.
We do not charge a deposit or withdrawal fee at tompel77. Your bank, mobile wallet (mobile banking, local payment, online payment, e-wallet, mobile banking), or local payment provider may charge their own standard fees. Check your payment provider's terms before completing a transaction. Withdrawal processing times depend on the method: online payment and mobile wallets typically complete within a few hours; bank transfers (e-wallet, mobile banking, local payment, online payment) may take one to two business days, or longer during public holidays such as Idul Fitri or Idul Adha. Your tompel77 balance is reserved when you submit a withdrawal request and released back to your account if the transfer fails.
Support via email is available through the Help button inside your tompel77 account. We do not publish a direct email address to prevent phishing and account security risks. Open the Help menu, select "Contact Support," and describe your issue. We respond within one business day. For urgent account lockouts or security concerns, use the in-app chat feature if available; live chat may be faster than email. Do not email account credentials, payment details, or identity documents—send only reference numbers and a description of your issue.
Games and betting
We encrypt all personal and financial data in transit (TLS 1.2 or higher) and at rest on secure servers. Your identity documents, payment details, and betting history are stored separately from your login credentials and are never sold or shared with third parties. We retain transaction records for seven years per regulatory requirements. You can request a copy of your account data or request deletion of non-essential personal data (subject to legal hold periods) through your Account Settings. Our full privacy policy is available at our Privacy Policy page.
Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited or restricted. Users are responsible for verifying that access and use of tompel77 comply with their own jurisdiction's laws and regulations. If you cannot access your account or if tompel77 is not available in your region, your location may restrict access. Check your Legal Notice or contact support if you have questions about service availability in your area.
Security and account care
Yes. We offer sportsbook betting on Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, badminton, and MotoGP. Browse the sportsbook section in your tompel77 account to view upcoming matches, live scores, and available betting markets. You can place bets before a match starts (pre-match betting) or during the match (live or in-play betting). Odds and market availability vary by match and match status. Check our Terms & Conditions for rules on bet settlement, void bets, and dispute resolution.
We offer blackjack, roulette, baccarat, and Dragon Tiger streamed from licensed live studios with professional dealers and multi-camera feeds. Each table displays the current bet limits, number of active players, and the dealer name. You interact with the dealer through the chat feature. Live tables operate around the clock. Game rules, pay tables, and side bets are displayed in-game. If you are new to live tables, use demo mode to learn before wagering real money.
We offer Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and a growing library of other slots from major game studios. Each game displays its return-to-player (RTP) percentage and volatility rating in the game info panel. Most slots support demo play to learn the mechanics before real-money betting. Slot winnings are credited to your tompel77 balance immediately and can be withdrawn following our standard withdrawal process.
Yes. We cover Mobile Legends, Free Fire, and PUBG Mobile tournament markets. Browse the esports section in the sportsbook to view upcoming tournaments, teams, and available betting options. Esports odds and market availability depend on the tournament schedule. Bet settlement follows standard sportsbook rules; check our Terms & Conditions for details on void bets and dispute resolution.